Role Overview:

We are looking for an experienced HR professional to lead the operational delivery and governance of global Performance Management and Employee Engagement programmes from a centralised HR Shared Services environment.

The role will oversee enterprise performance cycles, workforce-listening programmes and employee-engagement initiatives across multiple business units and regions. The successful candidate will drive consistency, operational excellence, accountability and a strong employee experience.

Key Responsibilities:

- Lead the execution of enterprise performance-management processes, including annual and mid-year reviews, goal setting, calibration, documentation and employee feedback.

- Oversee workforce-engagement and listening programmes, including employee surveys, pulse checks, sentiment analysis and action planning.

- Manage the centralised service-delivery model for performance management and engagement.

- Ensure achievement of defined SLAs, compliance standards and service-quality expectations.

- Partner with HR Business Partners, Talent teams and business leaders to coordinate performance timelines, governance, communication and execution.

- Monitor performance-cycle metrics, completion rates, engagement trends and workforce insights.

- Identify operational risks and opportunities for process improvement.

- Standardise and simplify performance-management and engagement processes across global business functions.

- Lead issue resolution and escalation management relating to performance operations and employee-feedback processes.

- Collaborate with Digital HR and HR Technology teams to improve platforms, workflows, reporting and automation.

- Lead and develop a team responsible for performance-management and engagement operations.

Candidate Profile:

- 9+ years of experience in performance management, employee engagement, workforce listening or HR Shared Services.

- Deep expertise in managing enterprise performance cycles within a large global organisation.

- Experience delivering employee surveys, pulse checks, sentiment analysis and engagement programmes.

- Strong understanding of performance-management methodologies, goal setting, calibration and feedback processes.

- Experience managing large-scale programmes through a GCC or Shared Services delivery model.

- Ability to use workforce analytics, performance metrics, employee-sentiment data and service KPIs.

- Strong process-optimisation and operational-governance capability.

- Experience managing risk, compliance, quality assurance and escalations.

- Familiarity with Digital HR tools, performance-management platforms and workflow automation.

- Exposure to Great Place to Work or similar employee-experience programmes would be advantageous.

- Excellent stakeholder-management and communication skills.

Key Skills:

- Performance Management

- Employee Engagement

- Workforce Listening

- Employee Surveys and Pulse Checks

- Goal Setting and Calibration

- HR Shared Services

- Employee Experience

- Workforce Analytics

- Digital HR Tools

- Service Management

- Operational Governance

- Process Optimisation

- Stakeholder Management