Manager - Payroll

Job Title: Payroll Manager

Role Overview:

The Payroll Manager will be responsible for leading the payroll operations team, ensuring accurate and timely payroll delivery, managing client relationships, driving process excellence, and ensuring full compliance with statutory and organizational requirements.

Key Responsibilities:

- Oversee end-to-end payroll processing for assigned clients, ensuring accuracy, timeliness, and adherence to service level agreements.

- Lead and manage payroll teams, providing direction, coaching, and performance management.

- Manage client delivery, including handling queries, escalations, and regular governance meetings.

- Implement and monitor quality control checks, payroll audits, and variance analysis.

- Draft, review, and maintain Standard Operating Procedures (SOPs) and payroll policies.

- Drive process improvements and operational efficiencies through workflow enhancements and best practices.

- Ensure compliance with all statutory requirements including TDS, PF, ESIC, Professional Tax, and Labour Welfare Fund.

- Stay updated on legislative requirements such as the Wage Code and Social Security Code and assess their impact on payroll.

- Work with payroll SaaS-based platforms and HRMS systems to streamline and optimise payroll operations.

- Analyse payroll data to identify trends, insights, and improvement opportunities.

Required Skills & Experience:

- Strong experience in the payroll outsourcing industry.

- Demonstrated people management and team leadership capabilities.

- Proven expertise in client delivery and stakeholder management.

- Solid understanding of process excellence, documentation, and continuous improvement.

- Strong analytical skills with the ability to manage large datasets.

- High attention to detail, reliability, and commitment to managing client expectations.

- Proficiency in SaaS-based payroll systems and related tools.