Description: Payroll Manager (Canadian & Global Payroll)

Experience: 5+ Years

Location: Pune, India (On-site)

Shift: US Shift (Night Shift)

Industry: Global Professional Services / Payroll Outsourcing

Job Summary

We are seeking a highly analytical and experienced Payroll Manager to lead the end-to-end payroll operations for our esteemed client's Canadian and Global divisions. This role is a strategic "Player-Coach" position that requires deep expertise in Canadian Federal and Provincial tax laws, as well as a strong background in global payroll compliance.

You will be responsible for a comprehensive due diligence phasemapping current processes, identifying high-risk areas, and re-engineering workflows to meet stringent Service Level Agreements (SLAs). Working in US shifts, you will ensure seamless delivery and compliance across multiple international jurisdictions.

Key Responsibilities

Process Due Diligence & Mapping:

- Conduct a comprehensive review and audit of the current end-to-end payroll lifecycle.

- Map complex processes, transaction volumes, and staffing levels to validate resource estimates and operational costs.

- Identify gaps in current performance versus industry benchmarks.

Operational Re-engineering:

- Recommend and implement process improvements to streamline payroll cycles and reduce manual intervention.

- Evaluate existing SLA health and define new performance standards to ensure 100% accuracy and timeliness.

Risk & Compliance Management:

- Analyze delivery, revenue, and compliance risks, providing immediate fixes for potential SLA breaches.

- Ensure strict adherence to Canadian Federal (CRA) and Provincial (Revenu Qubec, etc.) tax laws, including CPP, EI, and EHT.

Global Payroll Oversight:

- Manage multi-country payroll workstreams, ensuring local statutory compliance and consistent reporting across global entities.

Stakeholder Reporting:

- Generate regular health-check reports on the payroll process, identifying pain points and proposing long-term strategic enhancements.

Technical Must-Have Skills

Canadian Payroll Expertise: Expert-level knowledge of Canadian payroll legislation, including Year-End reporting (T4, T4A, RL-1), Records of Employment (ROE), and Workers' Compensation.

Taxation & Compliance: Deep understanding of Federal and State/Provincial payroll tax laws and international social security treaties.

SLA & Metric Management: Proven ability to manage KPIs such as "Accuracy Rate," "Turnaround Time (TAT)," and "Resolution Time."

Systems Proficiency: Hands-on experience with Global Payroll Engines (e.g., ADP GlobalView/Freedom, Workday Payroll, Ceridian Dayforce, or SAP SuccessFactors).

Process Mapping Tools: Proficiency in Visio or similar tools to document and "As-Is" vs "To-Be" payroll workflows.

Technical Stack

Payroll Platforms: ADP, Ceridian, Workday, SAP

Compliance Frameworks: Canadian Revenue Agency (CRA), Revenu Qubec

Analysis Tools: Advanced MS Excel (Macros, Power Query), Visio, Tableau/Power BI

Documentation: MS SharePoint, Jira Service Management

General & Managerial Skills

Analytical Rigor: Ability to perform root cause analysis (RCA) on complex payroll discrepancies.

Strategic Planning: Experience in capacity planning and resource optimization for high-volume delivery centers.

Communication: Excellent verbal and written skills for interacting with international clients and tax authorities during US business hours.

Required Qualifications

Experience: Minimum 5 years of experience in Payroll Management, with at least 2-3 years specifically focused on Canadian Payroll.

Education: Bachelors or Masters degree in Finance, Accounting, or Human Resources.

Certification: Certified Payroll Manager (CPM) or PCP (Payroll Compliance Professional) from the National Payroll Institute (Canada) is highly preferred.