Manager - Order To Cash - Supply Chain

Description:

Key Responsibilities:

O2C Governance & Process Excellence:

- Own end-to-end O2C processes: Order Management, Allocation, Delivery, Credit, Backorders, and SLA governance

- Develop and manage O2C rulebook ensuring standardization across functions

- Drive compliance, exception governance, and process discipline

- Ensure alignment with SAP/S4HANA systems

Customer Experience & Service Excellence:

- Lead NPS/VoC (Voice of Customer) programs and customer insight initiatives

- Drive structured insight-to-action programs to improve OTIF, TAT, CSAT

- Identify root causes of service gaps and implement corrective actions

Digital Supply Chain & Transformation:

- Act as product owner for O2C-related service workflows

- Drive integration across ERP/OMS/TMS/WMS platforms

- Implement digital initiatives such as ePOD, ASN, proactive ETA alerts, and exception management

- Leverage last-mile delivery platforms (FarEye, Shipsy, Locus, etc.)

Delivery & SLA Governance:

- Define and govern dispatch logic, routing models, and plant allocation frameworks

- Standardize SLA definitions and ensure adherence across regions

- Monitor service performance and drive continuous improvement

Data, Analytics & Change Management:

- Build KPI frameworks and dashboards for O2C performance tracking

- Enable data-driven decision-making using analytics tools (Power BI/Tableau)

- Lead UAT, change management, and cross-functional transformation initiatives

Candidate Profile:

- MBA/MS in Supply Chain, Operations, Analytics, or related discipline

- Certifications such as Lean Six Sigma / PMP / ITIL / CCXP preferred

- 8-14 years of experience in O2C / Order Management / Supply Chain Service Excellence

- Strong expertise in SAP S4HANA O2C processes (Order - ATP - Delivery - Invoice)

- Proven experience in O2C governance, CX transformation, and digital supply chain initiatives

- Exposure to ERP/OMS/TMS/WMS integrations and last-mile delivery platforms

- Strong analytical and problem-solving capabilities

- Excellent stakeholder management and cross-functional leadership skills