Manager - Order To Cash

Customer Master Data:

- Implement onboarding policies and credit assessment processes.

- Ensure timely and accurate updates in SAP.

- Drive automation and collaborate with cross-functional teams for data integrity.

Claims & Deductions:

- Lead claim validation and resolution (promotions, damages, pricing issues).

- Improve turnaround time and reduce financial leakage.

- Collaborate with Sales, Marketing, and Logistics for approvals.

Credit Management & Collections:

- Monitor credit limits, payment terms, and risk categories.

- Oversee collections through Cheque/ACH, channel financing, and auto-mailers.

- Resolve disputes and ensure clean account reconciliation.

- Improve cash application efficiency and minimize manual effort.

Sales Order Governance:

- Ensure compliance before order block/unblock.

- Implement controls to reduce disruption from credit issues.

- Identify risks and execute preventive measures.

KPI Management & Reporting:

- Track key KPIs: DSO, Claims TAT, Master Data Accuracy, Blocked Order SLA, Reconciliations.

- Provide insights and reports to senior management.

- Use analytics for process improvement and decision support.