Manager Operations - Global Telecom Process - BPO

Manager Operations - Global Telecom Process (Female Candidates only).

Job Responsibilities:

- Supervise and lead a group of AMs/TLs and associates to meet all SLA's relative to any and all functions in the Department

- Maintain daily, weekly and monthly production reports

- Drive customer experience metrics

- Meet all key SLAs and KPIs

- Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects

- Provide recommendations for strategies and process improvements to add value to teams and clients

- Coordinate with other internal support teams to ensure seamless production by the operations team

Candidate Profile:

- Graduate/PG with 8-12 yrs of BPO experience & 5+ yrs in a Global Telecom Process working as AM (2+ yrs) or Manager supporting US/Global Operations handing a large team.

- Excellent Communications

- Should be flexible to work in 24/7 shifts.

- 7 to 10 years experience (Telecom domain experience mandatory)

Knowledge and Skills:

- Good Analytical and Logical Skills

- Good knowledge of MS Office

- Team Leading Skills

- Mentoring and motivating skills.

- Coaching and feedback skills.

- Positive attitude

- Flexibility to work in shifts

- Confident

- Energetic and Enthusiastic