JD: General insurance operation - Opportunity to work on General insurance related initiatives with key stakeholders of the Insurance industry in the country. - Collaboration with internal teams- product, business finance, customer service, etc to monitor and manage the category daily - Build, run and refine a grievance and complaint handling process in line with the regulatory and insurer's expectations - Build a 'customer listening process' and deliver inputs to insurers, insurance business heads and other relevant internal stakeholders to enhance customer experience - Benchmark customer experience and processes with other internal categories as well as competition insurers - hence acting as a catalyst for improving process design for customer experience Responsible for handling day to day business operations with external and internal stakeholders - Work with data to help grow the business through interventions on product and technology - Responsible for management of business reporting and any ad hoc reporting from time to time. Proficient knowledge of MS Excel is a must - Customer first attitude with a strong execution bias - Coordinating with CS teams and handling escalations on a day to day basis to provide prompt resolution to customers - Addressing internal queries, data requirements and escalations - Experience of working with a highly skilled team across all functions - To be a part of India's highly disruptive fintech wave

Mumbai

Manager - Operations - General Insurance 

Job Description for Manager - Operations - General Insurance  in Derive Management Solutions Pvt Ltd in  Mumbai for (10-17) years of experience. Apply Now!