Total Experience: 8 - 13 years

Key Responsibilities:

Your success is defined by the "silence" of the operations where everything works so well it becomes invisible:

- At 3 Months: You have mapped the current partner-to-lender lifecycle and established daily/weekly dashboards that provide 100% visibility into onboarding and fund flows.

- At 6 Months: You have authored and implemented a comprehensive SOP Playbook and identified the top 5 operational bottlenecks to be automated by the engineering team.

- At 12 Months: You have scaled our operational capacity by 3x through tech-first interventions, maintaining a lean team while supporting a massive increase in loan volume and partner count.

Core Competencies:

- Architectural Operations: The ability to create SOPs from scratch that are scalable, compliant, and easy for both internal teams and external partners to follow.

- Stakeholder Management: A master communicator who can manage the high expectations of Digital Platforms and the rigorous compliance needs of Co-lenders simultaneously.

- Bias for Automation: A "Product-first" mindset. You identify manual work and work with Engineering to build API-driven or automated reporting solutions.

- Operational Rigour: An obsession with TAT (Turnaround Time) and accuracy. You ensure no partner query goes unanswered and no settlement is delayed.

- Customer Empathy & Trust Building: The ability to step into a partner's or borrower's shoes to proactively address anxieties, creating a culture of reliability where every interaction reinforces the long-term credibility of our platform.

Must-Have Requirements:

- Experience: 8+ years in Fintech Operations, Banking, or Startup Ops, with at least 3 years in a leadership/middle-management role.

- Domain Expertise: Deep understanding of Lending Lifecycles (LOS/LMS), B2B settlements, lending operations, basics of finance and accounting and the nuances of co-lending partnerships.

- Tech Literacy: Highly proficient in Data Visualization tools (Tableau/Metabase/PowerBI) and advanced Excel. You should have the ability to translate operational workflows into product requirements and work closely with Engineering to build scalable systems (automation, dashboards, etc.)

- Advanced proficiency in Excel: and data visualization tools such as Tableau, Metabase, or Power BI.

- Analytical Skills: Strong analytical, stakeholder management, and problem-solving skills with a data-driven approach.