Manager - Operations Excellence - Sales Strategy/MIS & Dashboard - UPVC Doors/Windows

Description:

- The Manager - Operation Excellence is a pivotal role focused on executing Business Head's strategic vision through robust coordination, structured follow-ups, and high-quality operational oversight. This role will act as a bridge between Leadership team and the vertical heads, ensuring alignment, timely execution, and governance of critical workstreams. The incumbent will also assist Business Head directly by providing decision-enabling inputs, strategic dashboards, and by driving the rhythm of business.

- This position requires operational maturity, agility, and a deep commitment to confidentiality, precision, and results.

- It is suited for someone who can function both as a strategic enabler and a tactical executor.

KEY RESPONSIBILITIES:

1. Strategic Operations & Coordination

- Act as the operational anchor for Business Head & leadership team's directives across departments.

- Support Business Head in transforming strategic plans into actionable, measurable work streams for business excellence.

- Serve as the point-of-coordination between leadership and the vertical heads, ensuring seamless data and decision flow.

- Track execution of key priorities and ensure timely closures.

2. Performance Monitoring & Operational Excellence

- Ensure monthly MIS is received, analyzed, and synthesized into Review Dashboard periodically.

- Track, evaluate, and monitor performance across all business verticals - sales, operations, marketing, service, and support.

- Develop and manage Performance Dashboards and Business Review Trackers for analysis.

- Identify gaps and improvement opportunities in business operations and recommend corrective actions.

- Drive a culture of performance accountability and continuous improvement across the organization.

- Design and maintain WIP (Work-in-Progress) tracker for leadership, especially the top 15 priorities.

3. Execution Excellence:

- Structure leadership-level initiatives into milestones and drive accountability with functional leaders.

- Drive improvement projects and internal audits initiated by leadership team.

- Handle sensitive data and strategic initiatives with discretion and professionalism.

- SOP driven initiatives for business excellence.