Manager - Operations - BPO Sales

Job Title: Manager Operations (SBI Banking Process)

Location: Shivajinagar (EH), Bangalore

Experience Required: 6+ years

Employment Type: Full-time, Work from Office

About the Role:

- Monitor performance, provide regular feedback, and drive productivity to meet business targets.

- Ensure compliance with banking and operational guidelines.

- Support and guide team members on process-related queries.

- Prepare and share daily/weekly reports with management.

- Manage escalations and resolve customer issues effectively.

Requirements:

- 6+ years of overall experience with at least 1 year as a Team Leader in domestic contact centers (Banking process).

- Strong knowledge of Mutual Funds and basic banking processes.

- Excellent communication skills in English and Hindi.

- Ability to motivate, coach, and manage a team to achieve goals.

- Flexible to work 6 days a week (1 rotational off).

- Immediate joiners preferred.

- Must be currently based in Bangalore.