The Operations Manager will be responsible for end-to-end operational management of a multi-location franchise network. The role requires complete ownership of procurement, logistics, franchise setup, inventory control, SOP development, and day-to-day operational execution.

The ideal candidate will combine strong hands-on operational expertise with the ability to design scalable processes and systems to support rapid expansion across multiple locations.

Key Responsibilities:

Franchise & Operations Management:

- Own and manage end-to-end operations across multiple franchise locations

- Ensure smooth daily operational execution and adherence to defined standards

- Act as the primary point of contact for franchise operators and on-ground teams

Procurement & Vendor Management:

- Plan and manage procurement of raw materials, consumables, tools, and setup materials

- Identify, onboard, and manage vendors and suppliers to ensure quality, cost efficiency, and reliability

- Negotiate terms and manage vendor performance

Logistics & Supply Chain:

- Ensure timely dispatch, transportation, and delivery of materials to franchise locations

- Coordinate logistics planning to support setup and ongoing production requirements

- Monitor logistics performance and resolve delivery-related issues

Franchise Setup & Onboarding:

- Oversee end-to-end franchise setup including installation, layout readiness, and operational onboarding

- Coordinate with internal design and setup teams for layout planning and configuration

- Ensure readiness of facilities and systems prior to production start

Inventory & Compliance Management:

- Monitor and manage inventory levels across all locations to avoid shortages or excess

- Ensure daily, weekly, and monthly operational compliance across franchise units

- Track usage, consumption, and replenishment cycles

Process & SOP Development:

- Identify operational gaps, inefficiencies, and improvement opportunities

- Design, document, and implement Standard Operating Procedures (SOPs)

- Build scalable and repeatable operational models for future franchise rollouts

- Continuously optimize workflows for cost control, efficiency, and quality assurance

Issue Resolution & Continuous Improvement:

- Troubleshoot and resolve operational issues to ensure uninterrupted operations

- Drive continuous improvement initiatives across processes and systems

Qualifications & Experience:

- Degree in Operations, Supply Chain, Agriculture, or a related discipline (preferred)

- 4 to 8 years of experience in Operations, Supply Chain, or Franchise Management

- Experience in Food, Agriculture, FMCG, or Fresh Produce operations will be a strong advantage

- Proven experience managing multi-location or distributed operations

- Demonstrated experience in SOP creation, process documentation, and optimization

Key Skills & Competencies:

- Strong operational planning and execution capabilities

- Vendor sourcing, negotiation, and management

- Logistics coordination and inventory planning

- Process design, documentation, and standardization

- Cross-functional collaboration with internal and external stakeholders

- Strong problem-solving and decision-making skills

- Ability to perform effectively in fast-paced, high-growth environments