Lead Daily Operations & Delivery:
- Manage end-to-end execution of employee background checks (employment, education, address, reference etc.) ensuring high productivity, accuracy, and on-time delivery across a large team.
Team Leadership, Rostering & Performance Management:
- Handle workforce planning, shift/roster management, allocation of work, and real-time supervision.
- Drive team motivation, especially during high-volume or stretch periods; build a culture of accountability, speed, and quality.
Quality, Efficiency & Process Improvement:
- Identify bottlenecks, inefficiencies, and quality gaps; redesign processes to improve TAT, reduce rework, and enhance throughput.
- Build and implement SOPs and best practices to strengthen operational control.
Vendor Identification, Evaluation & Management:
- Identify, assess, onboard, and manage external verification vendors to ensure reliability, speed, cost-effectiveness, and adherence to SLAs.
- Continuously evaluate vendor performance and drive improvements or transitions where needed.
Problem-Solving & Escalation Management:
- Act as the go-to problem solver for delivery challenges, client escalations, or internal process breakdowns ensuring timely root-cause analysis and corrective actions.
Operations Vision & Transformation:
- Define the vision for the operations function and build a roadmap to achieve higher efficiency, cost reduction, and a scalable delivery model.
Automation, AI & Technology Enablement:
- Drive adoption of automation, AI tools, and workflow optimizations to reduce manual effort, increase speed, and create a tech-first operations engine
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