Role NOC Manager.

Location Gurgaon, India (Hybrid).

Type Permanent.

Job Description:

- 12+ years of professional experience in IT Infrastructure Operations & Production Support environment.

- Should be able to mentor team of SME Engineers working on different IT domains responsible for delivering IT Infrastructure services.

- Should have experience in leading technical transitions/projects, solutioning, data center consolidations, large scale enterprise systems integration, IT Strategy and Management, IT Transformations, Cloud Architecture and migrations.

- Working with Service Delivery and Engineering teams to provide support as needed to clarify service expectations, including providing diagrams, verbal explanation, and written documentation.

- Should be able to communicate & present solutions to respective stakeholders & senior leadership.

- Managing host environment inclusive of web servers, VMWare, Hyper-V, Horizon VDI, Citrix Virtual Desktop Infrastructure, database servers, etc. to ensure apt tuning plus capacity.

- Experience in managing Active Directory, DNS, DFS, DHCP & Microsoft 365.

- Strong troubleshooting skills in managing Windows/Linux servers performance issues & health checks.

- Strong administration & troubleshooting skills on SSO, Okta, Microsoft MFA.

- Experience in patching & updating windows OS environment using SCCM & WSUS servers.

- Strong understanding of Datacenter architecture, Virtualization, Storage, Network links LAN/WAN, routers, switches & interfaces.

- Should have understanding of BCP & DR solutions.

- Knowledge & focused on automation of services using tools like chef, puppet, ansible.

- Management of monitoring tools like SolarWinds, Nagios, Datadog to monitor IT Infrastructure & services.

- Do resource planning as per scope of work.

- Administration knowledge on Cloud models like Azure & AWS.

- Strong understanding in ITIL Processes i. Incident/Problem/Change/Event Management.

- Work with management stakeholders for OPEX & CAPEX budgeting of financial years.

- Consistent track record in bringing in innovative ideas and its implementation to improve the overall effectiveness of IT Operations.

- Advanced proficiency with MS Office Tools, Service Now, Reporting.

- Good communication & interpersonal skills.

Skill Set Tools: Windows OS 2019,2016,2012, Active Directory, VMWare VDI, SCCM, OKTA, MFA,M365, SolarWinds, Nagios, Databases, Linux OS RHEL/Ubuntu/Debian, VMWare & Hyper-V, Budgeting, Mentoring.

- Good knowledge of Microsoft Office Tools, Good communication skills, Presentation skills.

- Good knowledge of all the ITSM processes at Organization level.

- Awareness of the role IT plays in enabling the business objectives to be met & Customer service skills.

- The ability to use, understand and interpret the best practice, policies, and procedures to ensure adherence.

- Effective facilitation and influencing skills.

- Strong stakeholder management skills.

- Conflict resolution and negotiation skills.

- Good listening and communications skills.

- Strong business acumen.

- Project management and planning skills.

- Analytical mindset and critical thinking.

- Able to cope with pressure.

- Good problem-solving skills.

- Team player & able to collaborate with others.