Description:

MS Dynamics - Manager

Role Overview:

As an MS Dynamics Manager, you will be at the forefront of driving our CRM strategy and implementation across the organization. Your day-to-day will involve leading a team of Dynamics professionals, collaborating with business stakeholders to understand their needs, and translating those needs into effective CRM solutions. You'll work closely with sales, marketing, and customer service teams to optimize their processes and improve customer engagement. Ultimately, your work will directly impact our ability to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:

- Lead the design, development, and implementation of Microsoft Dynamics 365 CRM solutions to meet business requirements.

- Manage a team of Dynamics professionals, providing guidance, mentorship, and performance feedback to foster a high-performing team.

- Collaborate with stakeholders across sales, marketing, and customer service to gather requirements and translate them into functional specifications.

- Oversee the configuration, customization, and integration of Dynamics 365 CRM with other enterprise systems to ensure seamless data flow and process automation.

- Drive the adoption of Dynamics 365 CRM best practices and standards across the organization to maximize the value of the platform.

- Manage project timelines, budgets, and resources to ensure successful delivery of CRM initiatives.

- Provide ongoing support and maintenance for Dynamics 365 CRM, troubleshooting issues and implementing enhancements as needed.

- Stay up-to-date with the latest Dynamics 365 CRM features and capabilities to identify opportunities for innovation and improvement.

Required Skillset:

- Demonstrated ability to lead and manage Microsoft Dynamics 365 CRM implementations, leveraging a deep understanding of the Customer Service Life Cycle.

- Proven experience in gathering business requirements, designing CRM solutions, and configuring/customizing Dynamics 365 CRM.

- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

- Ability to manage project timelines, budgets, and resources effectively.

- Experience with integrating Dynamics 365 CRM with other enterprise systems.

- Bachelor's degree in Computer Science, Information Systems, or a related field.

- Adaptable to work in a hybrid environment, collaborating with both on-site and remote team members.

- 6-10 years of experience in Microsoft Dynamics 365 Customer Relationship Management (CRM).