Manager - Logistics Operations

Description:

Key Responsibilities:

- Network Growth : Responsible for owning and driving logistics transactions (orders per day) on the network

- Business Development & Network Expansion : Identify, engage, and onboard merchants / brands and businesses to adopt ONDC Logistics. Drive GTM efforts for hyperlocal and intracity logistics offerings. Build and manage a pipeline of opportunities across key categories.

- Supply Ecosystem Development : Create a decentralised, high-quality logistics supply network by identifying and onboarding national, regional & local fleet operators. Evaluate fleet partner capabilities, SOP alignment, and operational readiness.

- Building & Owning Relationships: Liaise with logistics network participants, industry bodies/confederations and other key stakeholders supporting the ever expanding product categories & use cases on the network

- Stakeholder Collaboration: Collaborate with internal teams, including onboarding, technology and operations, as well as external stakeholders to ensure cohesive and integrated logistics experience on the network

- Program/Project Management: Be a resourceful, go-getting multitasker, supporting initiatives across logistics. Track KPIs, performance metrics, and drive continuous improvements across logistics flows.

- Operational Excellence: Orchestrate a logistics network with optimum cost structures, service quality & offerings inline with ONDCs growth ambitions.

Ideal Candidate:

- Proven experience in logistics, preferably within the hyperlocal industry (e.g., food delivery, grocery delivery, last-mile services)

- Passionate about digital commerce, technology, and building solutions at scale

- Strong understanding of Indias hyperlocal and intracity logistics landscape, market dynamics, and emerging tech.

- Self-starter with the ability to own targets, manage ambiguity, and drive outcomes independently.

- A tech- and data-first problem solver

- Good communication and interpersonal skills, with the ability to negotiate and build relationships.

Basic Qualifications:

- Bachelors/Masters degree in any discipline.

- 3+ years of experience in hyperlocal or last-mile logistics (flexible for exceptional candidates).

- Demonstrated success in business development, partner acquisition, or program management roles