Job Responsibilities:

The Manager - Learning & Development will be responsible for designing, implementing, and managing learning initiatives that enhance employee capability, performance, and leadership effectiveness across Brand Concepts Ltd. This role will focus on building a strong learning culture aligned with business goals, brand standards, and growth plans.

Key Responsibilities:

Learning Strategy & Planning

- Develop and execute the annual Learning & Development roadmap aligned with organizational objectives.

- Identify skill gaps through training needs analysis across corporate, retail, and operations teams.

- Align learning initiatives with performance management and succession planning.

Training Design & Delivery:

- Design and deliver training programs including onboarding, functional skills, soft skills, leadership development, and behavioral training.

- Customize learning content to reflect Brand Concepts Ltd.'s culture, brand values, and customer experience standards.

- Facilitate workshops, classroom sessions, and virtual learning programs as required.

Retail & Sales Capability Development (if applicable):

- Drive capability-building initiatives for retail and sales teams to improve productivity and customer experience.

- Collaborate with business leaders to roll out product knowledge and service excellence programs.

Vendor & Stakeholder Management:

- Identify and manage external training vendors, consultants, and learning partners.

- Work closely with HR Business Partners and department heads to ensure learning relevance and effectiveness.

Learning Effectiveness & Analytics:

- Measure training effectiveness using feedback, assessments, and performance metrics.

- Track learning KPIs such as training coverage, completion rates, and ROI.

- Continuously improve programs based on insights and feedback.

Learning Systems & Processes:

- Manage LMS or digital learning platforms, if applicable.

- Maintain training records, compliance documentation, and learning calendars.

Qualifications & Experience:

- MBA / Master's degree in Human Resources, Organizational Development, or a related field.

- 8-10+ years of experience in Learning & Development, preferably in retail, consumer brands, or service-oriented organizations.

- Strong understanding of adult learning principles and instructional design.

- Proven experience in training facilitation and program management.

- Exposure to digital learning tools and blended learning approaches is a plus.

Key Skills & Competencies:

- Strategic thinking and business alignment

- Strong facilitation and presentation skills

- Stakeholder management and collaboration

- Analytical mindset with focus on impact and ROI

- Excellent communication and interpersonal skills

- High ownership and execution orientation