Manager - Learning & Development Role: - Design training programs for retail staff customer service and sales techniques. - Develop onboarding programs for new hires to ensure quick integration. - Implement e-learning modules and in-store training for scalability. - Identify skill gaps through training needs analysis (TNA) and feedback from store audits. - Coach store managers on team leadership and employee engagement. - Ensure all retail staff complete mandatory training (e.g., POS systems, safety protocols, anti-harassment). - Partner with external trainers or brands for specialized product training. - Design executive coaching, mentorship programs, and high-potential (HiPo) employee development. - Conduct workshops on soft skills (communication, time management, emotional intelligence). - Collaborate with department heads for role-specific upskilling. - Oversee Learning Management System (LMS) and digital learning tools - Track training effectiveness via KPIs (completion rates, employee feedback, performance improvement). Skills: - Employee Engagement: Foster a culture of continuous learning - Budget Management: Optimize L&D spend while maximizing impact - Feedback Loops: Regularly assess program effectiveness and iterate - Proficiency in LMS, e-learning tools (Articulate 360, Adobe Captivate) - Strong facilitation, stakeholder management, and data-driven decision-making

Gurgaon/Gurugram

Manager - Learning & Development - Retail Business 

Job Description for Manager - Learning & Development - Retail Business  in Indus Action in  Gurgaon/Gurugram for (8-12) years of experience. Apply Now!