Manager - Learning & Development - IT/ITeS

L&D Manager - (IT/ITes)

Description:

- The L&D Manager will be responsible for designing, building, and scaling the end-to-end Learning & Development function for the organization.

- The role requires strong capability in technical and functional skill-gap assessment, LMS/LXP-driven learning ecosystems, and setting up structured L&D processes from scratch to support business growth in an IT/ITES environment.

- This role will partner closely with business leaders, technology teams, and HR stakeholders to create future-ready capabilities across technical, functional, and digital domains.

Key Responsibilities:

1. Learning Strategy & Capability Framework

- Design and own the enterprise L&D strategy aligned to business goals and technology roadmap.

- Build role-based competency frameworks for technical, functional, and behavioral skills across IT/ITES roles.

- Define learning roadmaps for critical roles and emerging skills.

2. Technical & Functional Skill-Gap Assessment

- Conduct organization-wide skill-gap assessments using competency frameworks, assessments, and stakeholder inputs.

- Map current vs. future capabilities across engineering, delivery, operations, and support functions.

- Identify critical skill gaps in technology, digital, and domain capabilities and recommend learning interventions.

3. End-to-End L&D Process Design (From Scratch)

- Design and implement end-to-end L&D processes including:

- Needs analysis

- Program design & development

- Delivery models (classroom, virtual, blended)

- Evaluation and ROI measurement

- Establish standard operating models, governance, and metrics for L&D.

4. LMS / Digital Learning / LXP Management

- Lead the selection, implementation, and governance of LMS / digital LMS / LXP platforms.

- Curate and manage digital learning content including technical courses, certifications, and vendor platforms.

- Track learning analytics, adoption, completion, and impact using dashboards and reports.

5. Program Design & Delivery

- Design and roll out learning programs for:

- Technical upskilling and reskilling

- Functional and domain training

- Manage internal SMEs, external trainers, and learning partners.

6. Stakeholder Management & Business Alignment

- Partner with business heads, delivery leaders, and HR business partners to align learning priorities with business needs.

- Act as a trusted advisor on capability development and workforce readiness.

7. Measurement & Continuous Improvement

- Define and track learning effectiveness metrics (Kirkpatrick model, ROI, business impact).

- Continuously improve learning offerings based on feedback, usage data, and business outcomes.

Required Skills & Experience

- ~8 years of experience in Learning & Development, preferably within an IT / ITES / technology-driven organization.

- Hands-on experience in building L&D frameworks and processes from scratch.

- Strong exposure to technical and functional capability development.

Technical / Functional Skills

- Expertise in skill-gap analysis and competency mapping.

- Hands-on experience with LMS, digital LMS, and/or LXP platforms.

- Understanding of IT/ITES roles, technologies, delivery models, and digital skills.

Behavioral & Leadership Skills

- Strong stakeholder management and consulting mindset.

- Ability to work in ambiguous, fast-growing environments.

- Data-driven approach to learning impact and effectiveness.

- Excellent communication and program management skills.

Education

- Bachelors degree required; Masters in HR, Organizational Development, or related field preferred.

- Certifications in L&D, instructional design, or digital learning platforms are an added advantage.