Manager - Key Accounts & Growth - ecommerce/FMCG

Description:

Key Responsibilities

- Business Ownership

- Lead & ORS portfolio performance across Amazon UK, Amazon EU marketplaces, and other regional eCommerce platforms (Boots.com, Superdrug.com, Ocado, niche beauty/wellness e-tailers).

- Own the P&L for UK & EU eCommerce channels; deliver topline growth and profitability targets.

- Develop and execute account-specific eCommerce business plans.

Brand Building & Performance Marketing

- Drive brand visibility and equity online through content optimization, ratings & reviews management, and storefront development.

- Lead performance marketing strategies on Amazon and other platforms (AMS, Sponsored Ads, DSP, Deals, Coupons, Promotions).

- Collaborate with global marketing teams to ensure digital campaigns and activations are aligned with brand positioning.

Analytics & Insights

- Leverage platform analytics (Amazon Brand Analytics, Helium10, etc.) to track performance, shopper behavior, and competitive benchmarks.

- Generate actionable insights for category growth and portfolio optimization.

- Provide management dashboards on KPIs (traffic, conversion, share of voice, sales velocity, profitability).

Operational Excellence

- Work with logistics, supply chain, and local teams to ensure high fill rates, on-time availability, and platform compliance.

- Coordinate with platform partners on demand planning, promotions, and supply alignment.

- Support pricing, margin management, and customer service excellence.

Team Management

- Manage and mentor one direct report responsible for analytics and logistics coordination.

- Build cross-functional alignment with regional sales, marketing, and supply chain teams.

Candidate Profile

Experience

- 58 years of experience in eCommerce channel management.

- Strong expertise in Amazon growth management (brand building + performance marketing).

- Experience with global eCommerce operations (UK/EU/US markets) strongly preferred.

- Prior FMCG, Beauty, or Consumer Healthcare eCommerce experience desirable.

Skills & Competencies

- Deep understanding of Amazon ecosystem (AMS, A+ Content, SEO, DSP, promotions).

- Strong analytical skills with ability to interpret data and drive insights-based actions.

- Proven commercial acumen with ownership of P&L or sales growth targets.

- Strong negotiation and relationship management skills with platform partners.

- Ability to work in a global matrix setup and collaborate across geographies.

Qualifications

- Bachelors degree in Business, Marketing, or related discipline (MBA preferred).

- Proficiency in Excel, PowerPoint; familiarity with Amazon Seller/Vendor Central and eCommerce analytics tools.