Manager - International Call Support

Position : International Call Support Manager- Outbound (Transitional Care Management)

Experience : 2-6 Years

Location : Vizag

Employment Type : Full-time, Permanent

Industry: BPO / Healthcare Process

Department: Customer Success, Service & Operations

Role Category: Voice / Blended

Shift: US Night Shift

About the Role:

- We are hiring compassionate and articulate professionals to join our International Voice Process - Transitional Care Management (TCM) team.

- This role involves making outbound calls to recently discharged patients to ensure a smooth transition from hospital to home, provide post-discharge support, and help coordinate ongoing care.

- If you are empathetic, confident on calls, and passionate about healthcare communication, this role is a great fit.

Key Responsibilities:

- Make outbound calls to post-discharge patients to track recovery and offer guidance.

- Educate patients about medications, follow-up schedules, and home care instructions.

- Identify potential health concerns or red flags and escalate to clinical teams as needed.

- Maintain accurate patient records in CRM/EHR systems.

- Ensure adherence to HIPAA and healthcare data confidentiality standards.

- Coordinate with healthcare professionals for effective patient follow-up.

Requirements:

Experience: 1-2 years in International BPO / Healthcare / Voice Process (freshers with excellent communication skills can apply).

- Communication: Excellent spoken English with neutral or US accent.

- Strong empathy, listening, and patient handling skills.

- Proficient in computers, documentation, and CRM tools.

- Willingness to work in night shifts (US process).

- Immediate joiners preferred.

Perks & Benefits:

- Competitive salary and incentives.

- Transport facility (as per company policy).

- Comprehensive healthcare communication training.

- Excellent career growth opportunities in the healthcare outsourcing sector.