Hope all are doing great!!

We have come up with a brand new opening for one of the biggest matrimonial company in India, if you are looking to work with most renowned client you are on the right place.

Key Details

Role: Post Sales Manager

Experience: 5-8 years in B2C inside sales and customer service leadership

Location: Bangalore

Team Size: 30+ professionals (including ASM and Team Leaders)

Compensation: Up to 15 LPA fixed + 3 LPA variable (performance-based)

Work Schedule: 5-day workweek with 2 rotational offs

Language Requirements: Tamil, Telugu, or Kannada proficiency mandatory

Interview Process: 4 rounds (HR telephonic, 2 video rounds, 1 F2F with director)

Key Responsibilities

Team Leadership & Sales Management

- Lead a large inside sales team of 30+ members, including Assistant Sales Manager (ASM) and Team Leaders

- Drive B2C revenue targets with strong ownership of team performance and delivery

- Develop and implement strategic initiatives to enhance team productivity and sales conversion

- Conduct regular performance reviews and talent development programs

- Ensure seamless coordination across hierarchical team structures

- Manage and track CSAT, NPS, and post-sales service commitment fulfillment

- Oversee subscription-based revenue retention and customer lifecycle management

- Handle complex customer escalations and resolution strategies

- Drive customer satisfaction through proactive service delivery and relationship building

- Coordinate with service and advisor teams for customer success and issue resolution

Operational Excellence:

- Report key metrics to city/regional leadership and contribute to daily operations reviews

- Implement CCAT (Customer Care Assessment Tool) methodologies for performance optimization

- Manage day-to-day operations ensuring adherence to service level agreements

- Optimize resource allocation and workforce management for maximum efficiency

- Ensure compliance with company policies and regulatory requirements

Strategic Planning & Analytics:

- Analyze performance metrics and generate actionable insights for business growth

- Make critical operational decisions impacting team performance and customer satisfaction

- Collaborate with cross-functional teams including sales, product, and technology

- Drive strategic initiatives aligned with organizational revenue and retention goals.

Experience Requirements:

- Maximum 8 years of progressive experience in B2C inside sales leadership roles

- Proven track record managing high-volume calling teams (30+ members) in EdTech, Insurance, Matrimony, Telecom, or similar industries

- Strong background in subscription-based business models and post-sales service management

- Experience in B2C working models with emphasis on sales conversion and customer retention

Technical Competencies:

- Strong knowledge of CSAT and NPS methodologies

- Proficiency in CCAT and customer service assessment tools

- Understanding of subscription-based business models and customer lifecycle management

- Experience with CRM systems and customer service technologies

- Data-driven approach to performance management and business optimization

Leadership & Communication:

- Strong command of south Indian languages (Tamil, Telugu, Kannada) - mandatory

- Fluency in English for cross-functional collaboration

- Proven track record of scaling sales performance and mentoring teams

- Excellent communication and stakeholder management skills

- Prior experience in EdTech, BPO, Insurance, Matrimony, or similar B2C industries

Background in retention-focused sales roles:

- Experience with high-volume customer interaction environments

- This is more than just a job change - it's an opportunity to be part of something bigger than business metrics. You'll be in the business of human connections, where every target achieved sparks another love story.

Apply now and let's create some magic together!