Key Responsibilities:

1. Talent Acquisition & Workforce Planning:

- Lead end-to-end recruitment across all functions and levels.

- Partner with department heads to understand current and future hiring requirements.

- Build talent pipelines for critical and recurring positions.

- Develop structured recruitment and selection processes.

- Ensure timely and quality closure of vacancies.

- Track and improve recruitment metrics including time-to-hire and hiring effectiveness.

2. People Operations:

- Manage the complete employee lifecycle from onboarding to separation.

- Maintain employee records, contracts and HR documentation.

- Administer attendance, leave and HRMS processes.

- Coordinate confirmation, promotion, transfer and exit processes.

- Maintain and periodically review HR policies, procedures and employee handbook.

- Ensure employee data confidentiality, accuracy and integrity.

3. Performance Management & Organisation Development:

- Own and manage the organisation's performance management framework.

- Facilitate alignment of organisational goals, departmental targets and individual KPIs.

- Work with managers to define and maintain role-specific KRAs, KPIs and job descriptions.

- Coordinate performance review cycles and ensure timely completion.

- Support talent reviews, succession planning and performance improvement processes.

- Support organisation structure reviews and role clarity initiatives.

4. Employee Engagement & Culture:

- Design and implement employee engagement initiatives.

- Conduct employee feedback and engagement surveys.

- Develop recognition and appreciation programmes.

- Support employee well-being initiatives.

- Help strengthen a culture of accountability, collaboration and continuous improvement.

- Support conflict resolution and employee relations matters.

5. Learning & Development:

- Conduct training needs assessments.

- Develop and implement annual learning and development plans.

- Coordinate internal and external training programmes.

- Support leadership development initiatives.

- Develop competency frameworks and capability development plans.

- Measure and report training effectiveness.

6. Compliance & Governance:

- Ensure compliance with applicable labour laws and statutory requirements.

- Coordinate POSH implementation and compliance.

- Maintain statutory records and HR compliance documentation.

- Support internal and external audits.

- Ensure consistent implementation of HR policies and governance requirements.

7. HR Systems, Analytics & Continuous Improvement:

- Lead HR process digitisation and automation initiatives.

- Evaluate and implement HR technology solutions.

- Develop and maintain HR dashboards and workforce analytics.

- Provide regular reports on headcount, attrition, recruitment, leave, performance and training metrics.

- Identify opportunities to improve HR efficiency, effectiveness and employee experience.

- Develop and maintain HR SOPs and process documentation.

8. HR Budget & Resource Planning:

- Prepare and manage the annual HR budget in collaboration with the COO and Finance Manager.

- Monitor HR expenditure against approved budgets.

- Evaluate the effectiveness and return on investment of HR initiatives.

- Support workforce planning and manpower cost forecasting.

Qualifications & Experience:

Essentials:

- Master's degree in Human Resources, Personnel Management, Business Administration, Organizational Development or a related discipline.

- 8-12 years of relevant HR experience.

- Demonstrated experience in recruitment, HR operations, performance management and employee engagement.

- Strong knowledge of Indian labour laws and HR compliance requirements.

- Experience building or improving HR systems, policies and processes.

- Strong communication, stakeholder management and problem-solving skills.

- High proficiency in Microsoft 365 / Google Workspace and HR technology platforms.

Preferred:

- Experience in a high-growth organisation, startup, social impact organisation, educational institution or mission-driven organisation.

- Experience implementing HRMS platforms, workflow automation and digital HR solutions.

- Exposure to organisational development and change management initiatives.