Key Responsibilities:

HR Process Implementation:

- Partner with key stakeholders to ensure HR processes and policies are implemented with clarity.

- Support the design, documentation, delivery, and governance of HR processes, policies, and procedures across the entire employee lifecycle, including onboarding and exit processes.

HR Metrics Management:

- Monitor, manage, and report all HR metrics for the site, including eSAT, eNPS, attrition, and Top Performers' percentage.

- Use HR dashboards and analytics to identify trends, red flags, and areas for intervention.

Employee Relations and Stakeholder Management:

- Serve as the main escalation point for employee-related issues, providing consultation and resolution.

- Lead culture management, engagement program rollouts, and change management initiatives effectively.

Employee Retention and Engagement:

- Design and drive employee retention strategies to meet engagement and retention outcomes.

- Partner with site leadership to identify attrition risk factors and implement targeted interventions.

- Track the impact of retention and engagement programs against defined metrics.

Compliance & Audit Management:

- Manage and respond to audit and compliance queries from government agencies as they arise.

- Maintain up-to-date knowledge of labor law requirements applicable to the Chandigarh site.

- Ensure HR documentation and processes remain audit-ready at all times.

HR Tech & Digital Initiatives:

- Drive adoption of HRIS modules and participate in system upgrades and enhancements.

- Champion tech-led workflows for automation and a better employee experience.

HR Operations Alignment:

- Partner with the HR Operations team to ensure accuracy in documentation, payroll inputs, and compliance.

- Support the management of audits, SOPs, and hygiene metrics such as SLA tracking and onboarding completions.

Must-Have Qualifications (Non-Negotiables):

- Bachelor's degree with a Master's in HR Management, Behavioral Science, or a related field.

- 8-10 years of HR experience in tech/IT SMB companies or startups with a headcount of 1,000+ FTEs.

- Prior experience leading and managing a team.

- Strong stakeholder management experience.

- Expertise in HR Analytics for data-driven decision-making, including eSAT, eNPS, and attrition analysis, with solid experience in MS Excel and PowerPoint.

- Proven ability to design, implement, and govern HR policies and processes.

- Experience in culture strategy development and driving employee engagement initiatives.

- Keen understanding of business drivers and experience partnering with key stakeholders to drive employee retention programs and measure their impact.

- Strong knowledge of performance management policies, compliance, and best practices.

- In-depth understanding of labor laws and compliance management.

- Understanding of HR Operations, payroll inputs, documentation audits, and process hygiene.

- Experience working with HR technology platforms, HRIS, dashboards, and digital enablement.