Department: Human Resources

Experience Required: 10-15 years in HR Operations, preferably in healthcare or education

Location: Chennai

Position Summary

The HR Operations Manager oversees the full spectrum of HR operational functions, ensuring compliant, efficient, and high-quality HR services across the institution. This role is responsible for optimizing HR systems ensuring regulatory compliance, and support organizational goals.

Key Responsibilities

1. Employee Lifecycle Management

- Coordinate onboarding and offboarding processes, including documentation, orientation, and exit procedures.

- Maintain accurate employee records (digital and physical) in compliance with institutional and regulatory guidelines.

2. HR Operations & Administration

- Prepare HR documents such as job offers, contracts, transfer letters, and performance forms.

- Manage daily HR queries from employees and serve as a first point of contact for HR-related concerns.

- Update and maintain HRIS systems, ensuring data accuracy and timely reporting.

3. Compliance & Regulatory Oversight

- Ensure adherence to labor laws and institutional policies.

- Track and verify mandatory licenses, certifications, training, and credentials (e.g., HIPAA for hospitals, FERPA for educational institutions).

- Support internal and external HR audits by maintaining accurate and compliant documentation.

4. Payroll & Benefits Support

- Assist with payroll processing by validating attendance, leaves, overtime, and relevant payroll inputs.

- Coordinate employee benefits enrollment, changes, and queries in collaboration with benefits providers.

5. Employee Relations

- Address routine employee concerns professionally and maintain confidential communication.

- Support HR in handling disciplinary actions, conflict resolution, and policy-related clarifications.

- Assist in employee engagement initiatives, recognition programs, and wellness activities.

6. Performance & Training Administration

- Coordinate performance review cycles, ensuring timely submissions and accurate documentation.

- Track mandatory training completion, continuing education requirements, and staff development records.

- Support scheduling of training sessions, orientations, and compliance workshops.

7. Recruitment Support

- Post job openings, screen applications, and coordinate interviews with hiring managers.

- Manage candidate communication and ensure a positive recruitment experience.

Qualifications & Requirements

Education

- Bachelor's degree required; Master's in HR, Business Administration preferred.

- Professional certifications (SHRM-CP/SCP, PHR/SPHR) desirable.

Experience

- 10-15 years of progressive experience in HR operations

- Strong background in hospital/clinical HR operations or educational institute HR operations.

Skills & Competencies

- Advanced knowledge of labor laws, healthcare/education regulations, and HR best practices.

- Excellent communication, negotiation, and conflict-resolution skills.

- Proficiency in HRIS systems, data analytics, and process automation.

- High level of integrity, confidentiality, and professionalism.