Description:

Role Overview

We are seeking a dynamic, strategic, and hands-on HR Business Partner (HRBP) to partner with our fast-paced Technology, Product, and Business teams. You will act as a trusted advisor to leaders and employees, translating business goals into people strategies. This role requires a blend of strategic thinking, operational excellence, and empathetic leadership to drive talent initiatives that fuel growth, engagement, and organizational effectiveness.

You will be the go-to HR expert for your business vertical-solving complex people challenges, enabling performance, fostering a high-trust culture, and scaling our teams thoughtfully.

Key Responsibilities:

1. Strategic Business Partnership

- Partner with senior leaders and managers to understand business goals, challenges, and talent needs.

- Translate business objectives into actionable people plans-workforce planning, org design, and capability building.

- Provide data-driven insights and HR guidance to influence business decisions and improve team effectiveness.

2. Talent Management & Development

- Lead the end-to-end performance management process-goal setting, feedback, calibration, and appraisal cycles.

- Drive talent reviews, succession planning, and career pathing for key roles.

- Identify skill gaps and collaborate with the L&D team to design relevant development programs.

- Support internal mobility, promotions, and role transitions.

3. Employee Engagement & Culture

- Act as a culture champion, reinforcing Gupshup's values of innovation, ownership, and customer obsession.

- Design and execute engagement initiatives-pulse surveys, stay interviews, recognition programs, and team-building activities.

- Address employee concerns with empathy and fairness; manage grievances and mediate conflicts.

- Foster inclusion and belonging within teams.

4. Change Management & Org Effectiveness

- Support leaders through organizational changes-restructuring, scaling, mergers, and process transitions.

- Facilitate communication and smooth adoption of new policies, programs, and systems.

- Help teams navigate ambiguity and build resilience during periods of rapid growth or change.

5. Employee Relations & Compliance

- Handle complex employee relations issues, disciplinary actions, and separations with sensitivity and compliance.

- Ensure adherence to company policies and local labor laws.

- Partner with HR Operations for seamless onboarding, offboarding, and HRIS management.

6. Data & Analytics

- Use HR metrics (attrition, engagement, performance, diversity) to diagnose issues and recommend solutions.

- Prepare and present regular HR dashboards and reports for business reviews.

Qualifications & Skills:

Must-Have

- MBA/MSW in HR or related field with 5+ years of progressive HRBP/generalist experience in technology, SaaS, or product-driven companies.

- Proven ability to build trusted relationships with senior leaders and influence without authority.

- Strong knowledge of HR practices, employment law, performance management, and engagement strategies.

- Excellent communication, facilitation, and conflict-resolution skills.

- High emotional intelligence, empathy, and discretion in handling sensitive matters.

Good to Have

- Experience in high-growth startups or scale-ups.