Key Responsibilities:

HR Representation in Zonal Leadership Team:

- Positively influence business heads that they are aligned to the people agenda and also ensure peoples strategy dovetails with the business strategy.

HR Strategy for Respective Zone:

- Conceptualize and deploy HR strategy for North Zone of Core Agency to support Business Plans.

- Develop and deploy an effective Manpower Plan.

- Ensure quality of hire.

- Ensure key Talent Retention.

- Conceptualize and deploy Employee Engagement Initiatives.

Organizational Design:

- Assist North Zone leadership to determine and deploy the most effective organisational structure addressing business requirements.

- Track to Budget vs. actual and contribute to Productivity and Cost effectiveness.

Talent Management and Development for all North Zone employees:

- Operationalize OTR (Organization Talent Review) for the Growth & Variable Agency.

- Create and execute the succession plan for key roles.

- Engage and develop Best bets.

- Effective execution of MDR (Management Development Review) framework.

- Enable training and development of all employees (TNA, delivery and feedback).

- Promote internal mobility and gender diversity.

Build Organization Culture and Reinforce Values:

- Institutionalize Organizational Values in employees and processes.

- Embed effective implementation of Rewards framework, including customer centricity.

- Leverage employee engagement activities to build organization culture.

- Ensure unbiased investigation and compliance with the policy and process, and closure of issues reported.

Performance & Compensation Management:

- Oversee implementation of annual performance appraisal process in order to ensure timely completion of performance management cycle.

- Drive moderation of ratings for North Zone Agency and assist the business heads in making promotion decisions.

- Support business in decision making (Fitment) & allocation of compensation quantum for North Zone Agency. Effectively use JE (Job Evaluation) and Market benchmarks.

- Deploy and monitor effectiveness of Performance review process and compensation actions.

Employee Relations and Communication:

- Institutionalize employee relation forums that provide opportunity to employees to connect and bond with management and peers.

- Enable productive organizational climate.

- Enable openness and two-way communication between employees and management through communication forums such as town halls, skip level meetings, focused group discussions.

- Enable employee engagement by executing action plan emerging from employee surveys.

- Handle grievances.

- Provide coaching & counseling to build a motivated team; and ensure smooth & cordial relations.

HR Policy Deployment & development:

- Equip business with appropriate tools & knowledge to effectively manage people, in line with the plans eg Performance Management, Career Management etc.

- Identify how existing HR policies / systems & processes can be tailor made to North Zone Agency specific needs.

- Ensure alignment with all statutory requirements.

- Foster a high-performance culture in the Team through strategic talent development, coaching, and team engagement.

Project Management:

- Provide project management support & HR expertise to the business with specific related projects outside of the people plans, identify strategic people issues in partnership with key clients & support them with advice & expertise to resolve these matters. Contribute to the delivery of business area on key performance indicators.

Provide Training & Coaching as required:

- Ensure identification of key developmental gaps & work with MDP team to ensure that the right resolutions is identified & created which is effectively deployed to meet the business needs.