Manager - HR Business Partner - BPM Sector

We are hiring for a client of Innoquest in the BPM sector for an HR Business Partner role.

Key Responsibilities:

HR Business Partnering:

- Collaborate with business leaders to understand the talent needs of the business ops vertical.

- Provide strategic HR support on workforce planning, talent management, and succession planning.

- Partner with department heads to resolve employee relations issues and ensure a high performance culture.

- Act as the first point of contact for employees on HR policies, processes, and conflict resolution.

Talent Management & Development:

- Support implementation of performance management processes, including goal setting, mid-year, and annual reviews.

- Assist in identifying training needs and coordinate learning & development programs tailored to the business unit.

Employee Engagement & Retention:

- Design and execute employee engagement initiatives specific to the ITES business context.

- Analyze attrition trends and recommend retention strategies.

- Conduct stay interviews and exit interviews; identify patterns and share insights for improvement.

HR Operations & Compliance:

- Ensure smooth implementation of HR policies, procedures, and systems.

- Maintain compliance with labor laws and internal policies.

- Manage HR dashboards, reports, and analytics for business reviews.

Key Skills & Competencies:

- Strong understanding of HR functions in an ITES environment.

- Excellent interpersonal, communication, and stakeholder management skills.

- Ability to handle sensitive and confidential information with integrity.

- Analytical mindset with experience in using data for decision-making.

- Proficiency in MS Office suite exposure to HRIS tools preferred.

Qualifications & Experience:

- MBA or Master's degree in Human Resources or related field.

- 8-12 years of progressive HR experience, with at least 4 years in an HRBP or generalist role.

- Prior experience supporting ITES/BPO/KPO is essential.