Description:

Role Overview - Manager, GBS Advisory

As a Manager in the GBS Advisory practice, you will lead discrete workstreams and mid-to-large GBS engagements, owning delivery quality, team management, and client interactions.

You will work closely with Partners, as well as cross-functional teams and global member firms, contributing to both client delivery and practice development.

Key Responsibilities:

GBS Strategy & Operating Model Design:

- Support and co-lead GBS strategy and business case development

- Develop detailed value cases covering cost, productivity, talent, and scalability

- Support location assessments, workforce planning, and feasibility analysis

Target Operating Model & Transition Delivery:

- Design key components of GBS Target Operating Models (governance, service scope, sourcing)

- Lead transition workstreams across Finance, HR, Procurement, IT, Analytics, and Digital

- Manage knowledge transfer, stabilization, and service performance tracking

Digital & Analytics Enablement:

- Apply analytics, process mining, and automation concepts within GBS and Outsourcing programs

- Work with digital and AI teams to embed technology into delivery models

Stakeholder & Team Leadership:

- Manage client stakeholders at senior manager / director level

- Lead and drive Steering Committee and Governance meetings

- Lead project teams (5-15 members), ensuring quality, timelines, and outcomes

- Coordinate with internal teams across functions and geographies

Practice Development:

- Contribute to RFPs, solutioning, and proposal development

- Support IP creation, thought leadership, and capability building

Note: This role involves extensive domestic and international travel.

Qualifications & Experience:

- 7-10 years of consulting or transformation experience

- Bachelor's degree from Tier 1 college / Chartered Accountant; Masters / MBA preferred

- Strong experience in GBS / shared services / outsourcing strategy, design, and transition management

- Exposure to large-scale, multi-functional transformation programs

- Experience managing teams and client workstreams

- Ability to work effectively across functions, geographies, and internal teams

- Proficient in Microsoft Office Suite (advanced Excel, PowerPoint, and Word)

- Experience in executing technology-led transformation programs

- Ability to develop point of views and contribute to thought leadership

- Expertise in one or more shared services functions such as Finance, HR, Procurement, or IT operations

- Exposure to vendor management strategy and operations is a plus

- Ability to act as a subject matter expert in relevant areas - solutions, functions, or sectors

- Strong leadership qualities and ability to mentor consultants and junior team members

- Exposure to technologies such as AWS, Azure, Data Analytics, Automation, and Engineering tools is a plus