Manager - Finance Service - Hospitality - CA

Key Responsibilities:

1. Service Delivery Governance & Stakeholder Management:

- SAM Leader acts as Service Management Head.

- Own end-to-end service delivery governance across assigned markets.

- Serve as the primary interface for BMU CFOs and GMs, building trusted stakeholder relationships and managing escalations.

- Lead Monthly and Quarterly Service Reviews.

- Represent voice of customer within SSC / BMU Face in SSC.

2. Financial Control & Compliance:

- Act as Market Controller for assigned markets.

- Oversee month-end, quarter-end, and year-end close governance.

- Ensure reporting accuracy, financial integrity, and balance sheet hygiene.

- Support statutory audits and ensure compliance with SOX and internal control requirements.

3. Service Performance & Insights:

- Define and govern SLAs (review SLA performance and publish dashboards), KPIs, and Reverse SLAs.

- Own service performance reporting and dashboard governance.

- Ensure recurring service issues are addressed through sustainable process improvements and root cause analysis for major issues.

- Monitor and communicate service performance, risks, and improvement actions to leadership.

4. Escalation and Issue Management:

- Day-to-day operations managed directly with SSC teams.

- Only escalations routed via SAM (not routine/operational activities).

- SAM acts as single escalation owner and ensures resolution.

Min Requirement:

- CA with around 8-12 years of work experience post qualification.

- Preferred Industry would be Hospitality, Restaurant/ E Commerce/ Retail etc.

- Should be proficient in MS Office.

- Excellent Communication skill & stakeholder management.