Manager - FC Operations - Quick Commerce

Job Description:

Motherhub (MH) acts as an aggregation and sortation center for moving shipments from Fulfilment centers (FC) and Seller clusters to Delivery hubs across the network.

You are responsible for:

- Spearheading Sortation Centre Central/Zonal Operations.

- Planning, Design, Operationalization of New Sortation centers.

- Monitor MH Operations and identify improvement opportunities.

- Work closely with Logistics and Retail Operations Heads in reviewing and optimization of the distribution network.

- Work with External Supply Chain experts to implement global supply chain initiatives.

- Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams.

- Drive continuous improvement and operationalize Business process Innovation.

- Develop, mentor and motivate the team spread across locations to achieve higher goals.

To succeed in this role, you should have the following:

1. Customer Focus:

- Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.

2. Operational Excellence:

- Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.

3. Cultural Alignment:

- Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.