Manager - Employee Relations

Description:

- Role: Program Manager - Employee Relations.

- Location: Indore (MP).

Roles and Responsibilities:

- Case Management

- Handle employee relations cases such as:

1. Performance issues (PIPs)

2. Misconduct or behavioral issues

3. Grievances and complaints

4. Harassment and discrimination allegations

5. Attendance / absenteeism issues

- Investigations

- Conduct fair, thorough, and confidential workplace investigations.

- Interview complainants, witnesses, and respondents.

- Gather and analyze evidence (emails, messages, reports, etc.)

- Prepare detailed investigation summaries and findings.

Performance & Conduct Management:

- Support managers in handling underperformance:

i. Drafting and managing Performance Improvement Plans (PIPs)

ii. Coaching on feedback delivery and documentation

iii. Advise on disciplinary actions (warnings, suspensions, terminations)

Policy & Compliance:

- Ensure consistent application of company policies, employee handbooks, and local labor laws.

Employee Engagement & Culture:

- Promote positive employee relations through proactive initiatives.

- Identify systemic issues from ER cases and suggest cultural improvements.

- Use HR case management tools (e.g., ServiceNow HR, Workday ER)