Manager - eCommerce Operations

Role Overview:

We are looking for a dynamic and analytical Key Account Manager to drive sales, growth, and brand visibility on Nykaa. The ideal candidate will have hands-on experience in managing end-to-end P&L, strong category knowledge in BPC, and proven ability to build strategic relationships with platform partners.

Key Responsibilities:

- Own and manage end-to-end P&L for the Nykaa channel (minimum 1.5-2 years' experience), driving consistent sales growth and profitability.

- Drive brand presence in the Beauty & Personal Care (BPC) category with strategic plans and flawless execution.

- Build and maintain strong relationships with Nykaa category managers to secure premium visibility slots, marketing opportunities, and exclusive partnerships.

- Scale sales and market share for the brand while ensuring operational efficiency and profitability.

- Analyze key performance metrics (sales trends, AOV, conversion rates, competition mapping) and present actionable insights via weekly/monthly dashboards for leadership.

- Manage operational processes including POs, GRNs, stock forecasting, supply chain coordination, and reconciliation of claims/debit notes.

- Lead cross-functional collaboration with supply chain, finance, design, and marketing teams for smooth execution.

- Identify growth opportunities, negotiate platform terms, and implement innovative campaigns to strengthen brand positioning.

- Keep track of competitor activity and market dynamics to stay ahead of industry trends.

Requirements:

- 5-8 years of relevant experience in e-commerce account management, with at least 1.5-2 years of direct Nykaa channel management.

- Strong knowledge of the Beauty & Personal Care (BPC) category.

- Proven track record of delivering sales growth, profitability, and operational excellence on Nykaa.

- Excellent relationship-building, negotiation, and communication skills.

- Strong analytical mindset with proficiency in Excel, dashboards, and reporting.

- Ability to work in a fast-paced environment with cross-functional teams