Job Description:

We are looking for an experienced Manager eCommerce & Quick Commerce to drive the online business growth of a leading FMCG brand across marketplaces, quick commerce platforms, and D2C channels. The ideal candidate should have strong expertise in managing digital sales, platform relationships, performance marketing, merchandising, and revenue growth across major online channels.

Key Responsibilities:

- Own the overall eCommerce and Quick Commerce business, ensuring achievement of monthly, quarterly, and annual revenue targets.

- Develop and execute growth strategies across Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, BigBasket, and other digital marketplaces.

- Manage end-to-end marketplace operations, including product listings, catalog optimization, pricing, promotions, inventory coordination, and content management.

- Drive assortment planning and product visibility initiatives to maximize sales and customer acquisition.

- Plan and execute promotional campaigns, festive sales, platform-exclusive launches, and marketing initiatives in collaboration with internal and external stakeholders.

- Analyze sales performance, consumer behavior, conversion rates, ROAS, CAC, customer retention, and profitability metrics to optimize business performance.

- Work closely with supply chain, operations, finance, and marketing teams to ensure seamless order fulfillment and inventory availability.

- Monitor marketplace health metrics, seller ratings, customer feedback, and service levels to enhance customer experience.

- Identify new business opportunities, category expansion strategies, and emerging digital commerce trends.

- Build strong relationships with marketplace account managers to negotiate promotional opportunities and improve platform visibility.

- Prepare business reviews, sales forecasts, performance reports, and strategic recommendations for senior leadership.

- Lead initiatives to improve repeat purchases, customer lifetime value, and overall digital business profitability.

Required Skills:

- Strong understanding of eCommerce and Quick Commerce business models.

- Expertise in Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, and BigBasket platforms.

- Marketplace operations and account management.

- Digital merchandising and catalog management.

- Pricing strategy and promotional planning.

- Revenue growth and P&L management.

- Performance analytics and business reporting.

- Conversion rate optimization.

- Customer acquisition and retention strategies.

- Inventory planning and demand forecasting.

- Vendor and stakeholder management.

- Advanced Excel and data analysis.

- Strong communication, negotiation, and analytical skills.

Preferred Qualifications:

- MBA from a recognized institute.

- 6-9 years of hands-on experience in eCommerce and Quick Commerce within the FMCG, Food & Beverage, Consumer Goods, or Retail industry.

- Proven experience in scaling brands across leading online marketplaces and quick commerce platforms.

- Strong understanding of digital commerce KPIs, online merchandising, and marketplace growth strategies.