Industry: FMCG / Retail

Experience: 7-10 years

CTC: 18-20 LPA

Reporting To: Director (director's age 50)

Role Overview

The Manager - Director's Office will work as a strategic and operational extension of the Director, supporting business performance, operational excellence, and execution of high-impact initiatives across the retail network. The role blends analytics, operations, coordination, and pilot execution, and is ideal for professionals who thrive in fast-paced, decision-heavy environments.

This role will actively support pilot projects, scale-up initiatives, and transformation programs, converting data and insights into on-ground execution.

Key Responsibilities

Director's Office Support

- Act as a single-point operational and analytical support to the Director.

- Prepare leadership-ready MIS, dashboards, review decks, and performance summaries.

- Track key business priorities, action items, and strategic initiatives driven by leadership.

Business Performance & Analytics

- Own business performance tracking across sales, operations, finance, and supply chain.

- Build dashboards covering revenue, margins, productivity, cost efficiency, and store-level KPIs.

- Conduct deep-dive analysis to identify trends, gaps, risks, and improvement opportunities.

Pilot Projects & Strategic Initiatives

- Work closely with the Director on pilot programs, including:

- New store formats or layouts

- Process improvements and automation initiatives

- Cost optimisation or pricing pilots

- New operating models or workflows

- Define pilot metrics, track outcomes, analyse results, and recommend scale-up or corrective actions.

Operational Excellence & Execution

- Drive cross-functional coordination to ensure timely execution of leadership initiatives.

- Monitor progress through trackers, follow-ups, and review mechanisms.

- Support rollout of best practices across stores and regions post-pilot success.

Financial & Business Analysis

- Support budgeting, cost analysis, pricing evaluation, and feasibility assessments.

- Prepare cost sheets, business cases, and ROI/NPV analysis for new initiatives.

Stakeholder Management

- Work closely with sales, operations, finance, supply chain, and admin teams.

- Ensure alignment between strategic intent and ground-level execution.

- Act as a problem-solver and escalation support for leadership.

Ideal Candidate Profile

- 7-10 years of experience in business operations, analytics, strategy support, or leadership office roles.

- Strong exposure to retail or FMCG environments with multi-location operations.

- Excellent command over MIS, dashboards, Excel, Power BI/Tableau, and business reporting.

- High business acumen with the ability to connect data to decisions.

- Comfortable working closely with senior leadership and handling confidential matters.

- Strong execution mindset, ownership, and follow-through capability.

- Clear communicator with the confidence to challenge, influence, and align stakeholders.

Why This Role Is High Impact

- Direct exposure to senior leadership decision-making

- Ownership of pilot projects and transformation initiatives

- Visibility across the entire retail value chain

- Strong pathway to senior leadership roles