Manager/Deputy Manager - Logistics & Warehouse

Description:

Our client is looking for an experienced Manager / Deputy Manager Logistics & Warehouse to manage and optimise end-to-end logistics, warehousing, and distribution operations in a fast-paced e-commerce or retail environment. The role will be responsible for ensuring inventory accuracy, on-time order fulfilment, cost efficiency, and smooth coordination with internal teams, vendors, and logistics partners.

This position requires strong operational leadership, hands-on warehouse management expertise, and experience handling high-volume, expiry-sensitive, or fast-moving products.

Key Roles & Responsibilities:

Logistics & Distribution:

- Coordinate with 3PL partners, transporters, and courier partners to ensure timely and cost-effective deliveries.

- Optimise logistics costs, transit times, and service levels across B2B, distributor, and e-commerce channels.

- Monitor and improve on-time delivery (OTD), fill rate, and cost-to-serve metrics.

Warehouse Operations:

- Ensure FIFO/FEFO adherence, especially for expiry-sensitive or regulated products.

- Implement and monitor Warehouse Management System (WMS) processes to improve inventory accuracy and picking efficiency.

- Conduct regular inventory audits, cycle counts, and variance analysis.

- Minimise stock damage, shrinkage, expiry, and obsolescence.

Inventory & Planning:

- Maintain optimal safety stock levels and warehouse capacity utilisation.

- Coordinate closely with procurement, sales, and customer service teams for smooth order fulfilment.

Vendor & Compliance Management:

- Ensure compliance with regulatory, safety, and quality standards applicable to logistics and warehousing operations.

- Maintain proper documentation, SOPs, and audit readiness.

Process Improvement & Reporting:

- Perform root-cause analysis for delays, errors, and operational issues.

- Drive continuous improvement initiatives using Lean, 5S, or Kaizen methodologies.

- Prepare regular MIS and operational performance reports for management review.

Skills & Competencies:

- Hands-on experience with ERP systems and Warehouse Management Systems (WMS).

- Good knowledge of inventory management, FIFO/FEFO, and expiry-sensitive product handling.

- Strong vendor management and coordination skills.

- Analytical mindset with the ability to track KPIs and improve operational performance.

- Good communication and stakeholder management skills.

- Ability to work in a fast-paced, high-volume operational setup.

Qualifications:

- Postgraduate qualification or certification in Supply Chain / Logistics will be an added advantage.

Required Experience:

- 3+ years of experience in a managerial or supervisory role handling warehouse and logistics functions.

- Prior experience in e-commerce, retail, FMCG, or low shelf-life product environments is preferred.

- Experience working with 3PL partners and multi-location warehouses is desirable.