Manager - Customer Support

Job Title : Customer Support Manager

Exp: 3-5 years

Roles and responsibilities

- Manage team for the customer support

- Receive requests for cargo reservations. Give information on transit times, special
requirements etc to customers based on type of cargo to be shipped. Book reservations
into the cargo system.

- Plan the flight for the foll day. Prepare Flight Booking List. Prepare priority list and
email to Operations and Handling Agents, based on which they prioritize cargo for
upliftment.

- Co-ordinate with agents to check customs clearance status of cargo to be uplifted for the
following day.

- Check data capture in the system for completion.

- Check flight departure manifests / status in the system to confirm uplift.

- Prepare Flight Revenue Report (FRR) based on AWB copies recd from agents. Attach
the accounting copy to the manifest and forward to Accounts.

- Based on agent request, get POD from destination

- Co-ordinate with other online stations to rectify any errors in the system.

- Co-ordinate with offline stations for cargo booking in case of lean days

- Prepare Agent wise and Destination wise revenue and yield report.

- Prepare monthly Sales Report - in co-ordination with sales