Manager - Customer Support

About the job:

Hiring for fast-growing, US-headquartered healthcare technology leader transforming how medical practices deliver care. there award-winning solutions empower thousands of healthcare providers to streamline workflows, enhance patient engagement, and improve clinical outcomes.

Are you an experienced leader in Client Support with a strong background in Healthcare and a passion for driving AI-powered support solutions?

We're looking for a dynamic Manager - Client Support to join our valued client and lead a high-performing support function focused on delivering exceptional product experiences.

Key Responsibilities:

- Lead and mentor a team of client support professionals to ensure top-tier customer satisfaction.

- Manage and resolve complex client escalations effectively and efficiently.

- Collaborate with cross-functional stakeholders (Product, Engineering, Sales) to ensure seamless support operations.

- Drive adoption and integration of AI, Chatbots, Gen AI, and tools like Gemini, GitHub Copilot, etc., to enhance support outcomes.

- Provide deep support expertise across Healthcare and Product Support domains.

- Develop metrics-driven support processes and promote a culture of continuous improvement.

Must-Have Skills:

- 11+ years of relevant experience in Customer or Client Support

- Strong exposure to Healthcare industry or products

- Proven experience in Product Support

- Demonstrated Leadership in managing teams and client relationships

- Expertise in Stakeholder Management & Escalation Handling

- Familiarity with AI / Chatbot / Gen AI tools (e.g., Gemini, GitHub Copilot)

Location: Bengaluru - Hybrid