Manager - Customer Success - SaaS

We're Hiring! | Customer Success Manager | Pune | Immediate Joiners Preferred

About Us:

At WeCP (We Create Problems), were redefining how businesses assess tech talent through powerful, intelligent assessment tools.

As we continue to scale, were looking for a Customer Success Manager to champion our customers' success and help them unlock the full potential of our platform.

Role: Customer Success Manager

Location: Pune (On-site)

Start Date: Immediate Joiners Preferred

Experience: 4-5 years (SaaS industry preferred)

Key Responsibilities:

- Own and manage the end-to-end customer lifecycle onboarding, training, and product adoption.

- Act as the primary point of contact for customers, ensuring they derive maximum value from the platform.

- Anticipate challenges and proactively resolve issues to ensure customer satisfaction and retention.

- Collaborate cross-functionally with Sales, Product, and Engineering teams to advocate for customer needs.

- Address compliance and INFOSEC-related queries (training provided).

- Monitor customer health metrics, drive renewals, and identify upsell opportunities through value-based engagement.

What We're Looking For:

- 4-5 years of experience in a Customer Success or client-facing role, preferably in a SaaS environment.

- Strong communication and relationship-building skills.

- Proactive, organized, and analytical with a customer-first mindset.

- Familiarity with tools such as CRM software, Slack, and Google Workspace.

- A team player with the ability to work in a dynamic, fast-paced environment.

- Must be based in or willing to relocate to Pune for an on-site role.

What We Offer:

- A high-growth startup environment with ample learning and ownership opportunities.

- A collaborative, transparent, and performance-driven culture.

- The chance to make a real impact and shape the future of tech assessments.

Interested?

Apply now and be a part of a company thats building the future of hiring