We are seeking a Technical Client Success Manager for an AI Enabled Enterprise Solutions Platform.
Job Profile:
- Serve as the primary technical liaison between clients and internal teams.
- Onboard new clients, providing product training and technical setup assistance.
- Understand client business objectives and provide tailored solutions to maximize product value.
- Troubleshoot technical issues and coordinate with engineering teams for resolution.
- Proactively monitor client usage and health metrics to identify risks and opportunities.
- Develop strong client relationships to drive retention, renewals, and upsell opportunities.
- Gather client feedback and advocate for product enhancements.
- Document client interactions and maintain accurate records in CRM systems.
- Deliver regular business reviews and performance reports to clients.
Requirements:
- 3+ years of experience in client success, technical account management, or a related technical support role.
- Strong technical background with the ability to understand and explain complex concepts.
- Excellent problem-solving, communication, and interpersonal skills.
- Experience with CRM systems and support ticketing tools.
- Ability to manage multiple client accounts and prioritize effectively.
- Strong project management skills and attention to detail.
Preferred:
- Experience working in SaaS, cloud, or enterprise software environments.
- Familiarity with APIs, integrations, and data analytics.
- Customer-focused mindset with a passion for helping clients succeed.
Didn’t find the job appropriate? Report this Job
