Manager - Customer Success - EdTech

We are hiring for Customer Success Manager for EdTech company @Hyderabad and Mumbai location

Job Description:

Role Overview:

The Customer Success Manager will be responsible for managing relationships with existing partner schools

The primary objective of the role is to ensure:

- Successful onboarding of schools

- Active usage of the platform by teachers and students

- Annual subscription renewals

- Upselling additional modules, workbooks, and programs within the same schools

This role is ideal for fresh graduates who enjoy interacting with educators and managing partnerships.

Key Responsibilities:

1. School Relationship Management

- Act as the primary point of contact for assigned schools

- Maintain regular engagement with school coordinators and teachers

- Conduct periodic check-ins with schools to ensure satisfaction

2. Platform Adoption

- Train teachers and school coordinators on how to use the GoSharpener platform

- Monitor platform usage and student participation

- Provide guidance to ensure maximum impact and engagement

3. Renewal Management

- Track subscription timelines for partner schools

- Initiate renewal discussions 23 months before expiry

- Coordinate internally to ensure smooth renewal processes

4. Upselling & Revenue Growth

- Identify opportunities to introduce additional programs such as:

- Sustainability workbooks

- School campaigns

- Climate action challenges

- Student events

- Convert satisfied schools into higher-value partnerships

5. School Success Tracking

- Maintain records of school engagement and usage

- Prepare simple reports for internal review

- Ensure schools achieve visible outcomes through the program

Candidate Profile:

Education:

- Degree in Business, Education, Environmental Studies, or any related field

- Desired experience of min 2 years in EdTech as customer success manager