Manager - Customer Success

About the Role:

We are looking for a passionate and proactive Customer Success Manager to build lasting relationships with our clients and ensure they derive maximum value from our products/services.

You will act as the voice of the customer internally and help drive customer retention, satisfaction, and growth.

Key Responsibilities:

- Manage and nurture relationships with assigned customer accounts, serving as the primary point of contact.

- Understand customer goals and business challenges to provide tailored solutions and ensure

successful product adoption.

- Onboard new customers and guide them through product training and implementation.

- Monitor customer health metrics, usage data, and feedback to proactively address issues and risks.

- Collaborate with sales, product, and support teams to resolve customer concerns and escalate when necessary.

- Identify opportunities for account expansion and upsell in partnership with sales teams.

- Deliver regular business reviews and strategic planning sessions to align with customer

objectives.

- Advocate for customers internally, sharing insights to influence product enhancements and service improvements.

Requirements:

- 3+ years of experience in customer success, account management, or client-facing roles.

- Strong interpersonal and communication skills with a customer-first mindset.

- Proven ability to manage multiple accounts and build trusted relationships.

- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.

- Analytical skills to interpret customer data and make informed recommendations.

- Problem-solving attitude and ability to handle challenging situations calmly