Manager - Customer Success

Company: Maven Workforce.

Location: Noida (5 Days Working from Office).

Experience Required: 5-10 Years.

Industry: Staffing & Recruitment.

About Maven Workforce

Maven Workforce is a dynamic staffing and talent solutions company committed to delivering high-quality workforce solutions to clients across industries.

We specialize in connecting great talent with exceptional organizations through innovative, agile, and client-focused approaches.

Role Overview:

We are seeking a results-driven and client-focused Client Partner to lead client engagement, relationship management, and account growth.

The ideal candidate will act as a strategic advisor and trusted partner for key clients, ensuring high satisfaction, delivering staffing solutions, and driving revenue through upselling, cross-selling, and account mining.

Key Responsibilities:

Client Engagement & Relationship Management

- Develop and maintain strong, long-term relationships with key client stakeholders.

- Serve as the single point of contact for client communications and escalations.

- Ensure a high level of client satisfaction through proactive communication and support.

Account Growth & Revenue Expansion

- Identify and execute opportunities for upselling, cross-selling, and expanding service lines within existing accounts.

- Drive account mining strategies to uncover new business within current clients.

- Collaborate with delivery teams to align talent solutions with client needs.

Customer Success & Delivery Coordination

- Work closely with recruitment and delivery teams to ensure timely and quality fulfillment of client requirements.

- Understand client business challenges and provide tailored staffing solutions.

- Monitor service quality, performance metrics, and client feedback to ensure delivery excellence.

Strategic Partnership

- Develop account strategies and client roadmaps aligned with business goals.

- Represent Maven Workforce in client reviews, QBRs, and strategy sessions.

- Provide market insights, industry trends, and consultative support to clients.

Qualifications & Skills:

- 5-10 years of experience in staffing/recruitment industry in a client-facing or account management role.

- Proven success in client relationship building, account growth, and customer success.

- Strong understanding of staffing solutions across permanent, contract, and project-based hiring.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to manage multiple accounts and prioritize responsibilities.

- Self-motivated, strategic thinker with a client-first mindset.