Manager - Customer Relationship Management - Jewellery Business

Description:

Job Title: Customer Relationship Manager (CRM)

Location: Jaipur, Rajasthan

Role Overview:

- Manage and nurture strong relationships with existing B2B and High-Value clients.

- Act as the primary point of contact between clients and internal teams (Design, Production, Logistics).

- Understand customer requirements and ensure timely order updates & delivery coordination.

- Develop and implement CRM strategies to improve customer retention and satisfaction.

- Handle client feedback, resolve concerns promptly, and ensure service excellence.

- Maintain accurate records of customer interactions using CRM software/tools.

- Identify cross-selling and up-selling opportunities for premium jewellery categories.

- Work closely with Marketing to execute customer engagement and loyalty programs.

- Analyze customer trends and provide insights to management for business growth.

- Monitor service metrics and create regular performance reports.

Requirements:

- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred)

- 5-7 years of proven experience in CRM, Client Servicing, or Customer Success roles

- Experience in luxury or jewellery industry preferred

- Proficiency in CRM tools and MS Office

- Strong communication, negotiation & relationship-building skills