Manager - Customer Relations

Purpose of the Position/ Summary:

- The Manager-Customer Relations is responsible for engaging with customers by building and maintaining trusting relationships.

- S/He should address customer problems and needs by collaborating with internal teams (e. sales, engineers, senior management) ensuring maximum customer satisfaction

- Only looking for candidates based in/ willing to relocate to Coimbatore.

Key Responsibilities and Duties:

Customer Relations:

- Get customer feedback and take necessary action

- Resolve customer complaints

- Maintain continuous relationship with customers

- Update customers on project progress

Registration & Documentation:

- Handle the documentation work for registration process

Sales:

- Process property booking of customers approaching the head office

- Prepare of final cost sheet and estimate for new customers.

- Sending cost estimates to sales team and management as and when required.

- Prepare reports, including sales reports for upper management as and when required and for land owners (monthly)

Others:

- Ensure compliance to the regulations and guidelines set forth by RERA and maintain up-to-date information and records related to projects.

- Coordinate with bankers for project approvals and processing loans of customers

- Coordinate with accounts department on monthly basis for customer receipts reconciliation

- Oversee handing over of key and possession certificate and other necessary documents to the customers as and when required

Qualification : MBA in any related field.

Essential Knowledge and Skills:

- Business awareness

- Excellent interpersonal and customer service skills

- Excellent communication skills, both written and oral

- Problem solving Skills

- Time Management

- Proficiency in MS Office

- Leadership Skills

- Decision Making Skills