Manager - Customer Happiness Operations

What You'll Do:

- Develop and optimize customer service processes for timely and effective query resolution

- Monitor key operational metrics and identify improvement opportunities

- Establish and uphold quality standards across all customer interactions

- Conduct audits and provide continuous feedback for service enhancement

- Collaborate with cross-functional teams to strengthen end-to-end customer experience

- Use data and analytics to identify trends and present actionable insights

- Ensure compliance with industry regulations and internal policies

- Lead, mentor, and develop a team of customer service professionals

- Foster a collaborative and customer-centric team culture

What You Bring :

- 6 - 8 years of relevant customer service management experience

- Strong problem-solving and strategic thinking abilities

- Excellent interpersonal, coordination, and planning skills

- Deep customer-centric mindset with strong stakeholder management