As part of the mission to become the most loved Food Brand in Indian, the Manager- CRM, Loyalty and Direct Ordering, will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty, as well as increasing sales and revenue. You will oversee the CRM system, loyalty program and direct ordering capabilities, working closely with the marketing, sales and customer service teams to ensure that the customers have a seamless and enjoyable experience with the brand. Responsibilities : - Develop and execute a CRM strategy that includes personalized communication, targeted marketing, and customer engagement. - Manage the loyalty program, including developing rewards and incentives for customers. - Implement and maintain a direct ordering system that allows customers to purchase products directly from the website or other sales channels. - Analyze customer data to identify trends and opportunities for improvement in customer experience, sales, and revenue. - Collaborate with the marketing team to create targeted campaigns and promotions that drive customer engagement and sales. - Work closely with the customer service team to ensure that the customers have a positive experience with the brand at every touch point. Requirements : - Bachelor's + Master's degree in marketing, business, or a related field. - 3+ years of experience in CRM, loyalty, and direct ordering in an e-commerce or retail setting. - Strong analytical and data-driven mindset, with experience using customer data to drive business decisions. - Excellent communication and collaboration skills, with a track record of working effectively with cross-functional teams. - Experience with CRM and loyalty software, as well as direct ordering platforms and payment gateways. - Strong project management skills, with the ability to manage multiple projects and priorities simultaneously. If you are passionate about customer experience and e-commerce, and want to work for a company that is dedicated to providing high-quality products and exceptional service to customers, we encourage you to apply for this exciting opportunity.

Mumbai

Manager - CRM/Loyalty & Direct Ordering - Retail/BFSI 

Job Description for Manager - CRM/Loyalty & Direct Ordering - Retail/BFSI  in Diverse in  Mumbai for (3-6) years of experience. Apply Now!