Manager- CRM Key purpose of the job: Accountable for maintaining high level of customer satisfaction through customer management activities, will also be responsible for handling customer queries/complaints and retention. Role Description: - Managing Client Relations during post sale stage - Managing customer expectations. - Responsible for addressing customer queries, concerns, suggestions, close loops with multiple departments, functions, areas until it is resolved - Update all necessary systems, trackers, and customer history details for seamless management at all times. - Ensuring complete accuracy and quality of letters, emails, any other correspondence sent to customers. - Ensuring timely collections of all billed amount from customers. - Attempting retention for all customers before final cancellation from system. - Resolving client grievances and obtaining feedback on the resolution provided - Making sure timely preparation of agreements for registration and coordination with the registration team. - Ensuring adherence to company's policies and procedures while interacting with customers. - Responsible for giving possession to the customer after complete payments.

Mumbai

Manager - CRM 

Job Description for Manager - CRM  in THRIVIBE in  Mumbai for (3-15) years of experience. Apply Now!