Job Title : Manager - Credit Control & Retentions Location : Bangalore Purpose of the role: Responsible for leading the collections & retentions for the Delhi city operations and its subscriber base. Work with the cross functional teams and improve the collections & retentions metrics, thus contribute to the business growth. Key responsibilities - Monitor & guide team members to ensure collections & retentions happen on time with expected quality standards - Devise & implement strategic as well as operational actions to ensure collections and minimize customer churn (voluntary & involuntary) - Provide quality resolution to the customers' queries by identifying the gap and expediting the resolution within the SOPs and policy framework - Manage collection matrix by ensuring quality collections and drive month-on-month improvement - Collaborate effectively with cross-functional teams to resolve the customer queries or complaints - Build & institutionalize analytical approach to observe collections & customer-churn trend basis data & analytics. Guide and mentor teams in order to proactively manage collections - Gather & analyse constantly reasons of customer-churn through predictive database, work with cross-functional teams and provide quality resolution thus, proactively tackle possible churn - Support team in handling escalation, prioritizing re-activation, de-activation and other dunning activities - Guide & support team with apt reactive measures to win-back churned out customers - Work, within policy framework, on various promotions schemes for churned out customers - Ensure compliance to all policy and procedures as laid down by the organization - Ensure high team engagement and optimal productivity levels within the team - Institutionalize robust governance system within the team as well as cross-functional teams. Provide timely update, information to peers and seniors Educational & Experience requirements - Graduate/Post Graduate or equivalent - Minimum 7-10 years of relevant work experience with proven record of handling large teams Key Personal Attributes - - Excellent interpersonal skills - Must be collaborative in approach and a team player - Very good at networking, negotiations and influencing - Strong business acumen and capability to understand the customer needs - Strong customer-service orientation

Bangalore

Manager - Credit Control & Retention 

Job Description for Manager - Credit Control & Retention  in Talent Syndicate Private Ltd in  Bangalore for (7-10) years of experience. Apply Now!