InnoQuest is looking for smart individuals to join us for the role of Manager - Contracts & Invoicing (Estate & Facilities) for the UK Region.

The role is responsible for overseeing contract management, financial forecasting, and supplier relationships to ensure value for money, compliance, and efficient service delivery. The incumbent will support facilities management operations, drive continuous improvement initiatives, and ensure effective governance across estate and facilities functions.

Roles and Responsibility :-

Contract Management:

- Monitor contracts, including tracking Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

- Renegotiate contracts to ensure optimal terms and conditions.

- Novate contracts for business acquisitions, ensuring seamless transitions.

- Conduct benchmarking exercises to monitor value for money and identify cost-saving opportunities.

- Consolidate invoicing processes for efficiency and accuracy.

- Assist with the management, administration, and tender process of commercial contracts to ensure high-level service delivery.

Contractor Meetings:

- Schedule and hold regular contractor meetings to review performance, address issues, and ensure alignment with contract terms.

- Record meeting minutes and track actions, ensuring follow-up and resolution of outstanding items.

Budget and Financial Management:

- Prepare yearly budgetary forecasts for contracts and new initiatives.

- Assist the Head of UK Facilities Management (FM) in managing the annual budget for the Facilities function on a regional basis.

- Track facilities-related expenditure against the budget and provide supporting financial information.

- Oversee the preparation and reconciliation of invoices, ensuring timely processing and compliance with documentation requirements.

Relationship Management:

- Develop key relationships across support functions and build strong communication links internally and with offshore partners of our clients.

- Build and maintain relationships with suppliers, service providers, and internal staff, cultivating key points of contact.

- Act as the main point of contact for all FM-related contract issues and escalations.

- Promote the Facilities department within the company to improve service delivery and solicit feedback for continuous improvement.

Facilities and Administrative Support:

- Respond to queries received through the helpdesk, issue work orders, and log performance against defined response levels.

- Provide administrative support to the Head of Facilities (UK) and the wider Facilities team.

Performance Monitoring and Reporting:

- Monitor and record supplier performance against SLAs and KPIs, flagging breaches to the Head of Facilities (UK).

- Report on key areas regularly and escalate serious issues immediately.

- Assist in the production of reports and other documentation to support decision-making.

Service Delivery Improvement:

- Develop and promote the Facilities department internally to enhance service delivery.

- Solicit and act on feedback to improve internal perceptions of the Facilities department.

- Implement required changes and provide appropriate feedback to stakeholders.