Manager - Compliance & Process - Data Center

Description:

- Years of Experience: 10+ Years

- Location: Turbhe, Navi Mumbai

Responsibilities:

Process Optimization:

- Identify opportunities for process improvements to enhance efficiency, scalability, and reliability.

- Utilize data-driven insights to streamline operations and reduce operational risks.

Policy Development and Training:

- Develop and maintain compliance policies, procedures, and guidelines specific to APAC datacenter operations.

- Train staff on compliance with requirements, safety protocols, and operational best practices.

- Foster a culture of compliance and accountability across the organization.

Risk & Control Management:

- Ability to identify, assess, and mitigate risks related to security, availability, and data integrity.

- Strong understanding of IT General Controls (ITGC), access controls, and change management.

- Experience in developing and enforcing policies (security, incident response, BCP/DR).

Stakeholder Collaboration:

- Work closely with legal, IT, security, and facility management teams to align compliance and process initiatives.

- Liaise with regional regulators, auditors, and third-party vendors to ensure adherence to standards.

- Collaborate with global compliance teams to ensure consistency with corporate policies.

Reporting and Monitoring:

- Develop and maintain compliance dashboards and KPIs to track adherence and performance metrics.

- Provide regular reports to senior management on compliance status, risks, and process improvements.

- Monitor and report on environmental, health, and safety (EHS) compliance in datacenter facilities.

Incident and Risk Management:

- Lead investigations into compliance breaches or process failures, implementing corrective actions.

- Develop and maintain business continuity and disaster recovery plans for datacenter operations.

- Ensure proactive risk management to minimize disruptions to operations.

Qualifications:

- Bachelors degree in business administration, Information Technology, Engineering, or a related field

- Master's preferred.

- Advanced degree or certifications (e.g., CISA, CRISC, ISO 27001 Lead Auditor) preferred.

- 10+ years of experience in compliance, risk management, or process management in datacenter, IT, or related industries.

- Strong knowledge of APAC regulatory frameworks (e.g., data privacy, cybersecurity, environmental regulations).

- Proven experience in process design, optimization, and implementation in complex operational environments.

- Familiarity with datacenter standards (e.g., Uptime Institute, TIA-942, ISO 27001).

- Excellent communication and stakeholder management skills, with fluency in English.

- Proficiency in an additional APAC language (e.g., Mandarin, Japanese) is a plus.

- Strong analytical skills and experience with compliance auditing and reporting tools.

- Ability to work independently and manage multiple priorities in a fast-paced environment.